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We would like to invite you to join The Link: Vivint's secret shopper program.

As part of this exclusive program, you’ll go undercover to help us improve our customer service experience. This will run from your Vivint Smart Home installation through your first year as a customer.

As a thank you for participating, you will receive $30 a month via email for the duration of the program!*

Our Link members:

  • Communicate via email
  • Interact regularly with their smart home system
  • Maintain strict confidentiality with Vivint employees regarding participation in the program. Disclosing your participation with any Vivint Smart Home employee will result in you being dismissed from the program
  • Complete one or more 10–15 minute survey each month, perform service tests as instructed, and submit feedback within five days
  • Commit to being in a Link member for a period of one year

Please contact our regular Smart Home Specialists for any service, billing, or equipment questions at 800.216.5232. All questions regarding The Link must be emailed to

To view the complete requirements, click here to read terms and conditions.

*$30 gift card will be sent by email on the 25th of every month beginning the month following enrollment and lasting for the program enrollment period so long as expectation and responsibilities have been fulfilled.