Regulatory Compliance Information
This web page provides important Regulatory Compliance Information for the overall Vivint Smart Home™ system, as well as for the various individual security and automation devices that comprise the system. These devices include: touchscreen control panels and hubs, displays, sensors, detectors, alarms, cameras, and other connected smart home devices.
Please note that some regulatory information pertains to all of the supported security and automation products, while other information applies only to a specific device depending on its technology, components, functionality, features, etc. See below for universally applicable statements, followed by a table listing all of the Vivint devices with links to their respective documentation (containing feature overviews, installation instructions, drawings, user operation, device-specific compliance notes and warnings, technical specifications, standards certifications and listings, regulatory agency identifiers, and more).
FCC and ISED Canada Regulatory Compliance Declarations
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Federal Communications Commission (FCC) Statement
Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
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This device may not cause harmful interference; and
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This device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
(Note: Please refer to a particular device's documentation for additional regulatory compliance information specific to that device.) -
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ISED Canada (Avis D'Innovation, Sciences et Développement économique Canada) Statement
Caution: Unauthorized changes or modifications could void the user’s authority to operate the equipment.
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions:
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This device may not cause interference.
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This device must accept any interference, including interference that may cause undesired operation of the device.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Prudence: Changements ou modifications pourraient annuler le droit de l'utilisateur à utiliser l'équipement non autorisées.
L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes:
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L’appareil ne doit pas produire de brouillage;
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L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.
Ces limites sont conçues pour fournir une protection raisonnable contre les interférences nuisibles dans une installation résidentielle. Cet équipement génère, utilise et peut émettre une énergie de radiofréquence et, s'il n'est pas installé et utilisé conformément a ux instructions, il peut causer des interférences nuisibles aux communications radio. Cependant, il n'existe aucune garantie que des interférences no se produiront pas dans une installation particulière. Si cet équipement provoque des interférences nuisibles à la réception radio ou télévision, ce qui peut être déterminé en mettant l'équipement hors et sous tension, l'utilisateur est encouragé à essayer de corriger l'interférence par une ou plusieurs des mesures suivantes:
- Réorienter ou déplacer l'antenne de réception.
- Augmentez la distance entre l'équipement et le récepteur.
- Connecter l'équipement à une sortie sur un circuit différent de celui sur lequel le récepteur est branché.
- Consulter le revendeur ou un technicien radio / télévision expérimenté pour de l'aide.
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Online Help Resources and Contact Information
To learn more about how to use and troubleshoot your system through our online Help resources, including video tutorials, articles, and detailed step-by-step instructions — visit the Support Site at support.vivint.com.
To chat online with a Vivint representative — click the message box icon at vivint.com.
To speak with Vivint Customer Care — call 1.800.216.5232.
Vivint Devices by Name and Number
A customized Vivint system will include several unique and proprietary Vivint Smart Home products — along with other integrated third-party products — including the primary touchscreen control panel (or hub) and some number and configuration of connected sensors and detectors, secondary displays, and a variety of smart home automation devices such as cameras, thermostats, etc.
The table below lists all of the currently supported Vivint-branded devices identified by name, compliance model number and type, along with links to their official technical product documentation.
Product Name | Model Number (Compliance) | Type (Vivint SKU) | Documentation Links |
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Control / Supervision | |||
SkyControl Panel MP1 | CP01 | V-MP1-345 | Quick Start Guide |
SkyControl Panel MP2 | CP01 | V-MP2-345 | Getting Started Guide |
Glance Secondary Panel | CP03 | V-SHD1 | Quick Reference |
Smart Hub V2 Panel | CP04 | VS-SH2000-000 | Getting Started Guide Quick Reference |
Smart Hub Lite | CP06 | VS-HP2000-000 | Getting Started Guide Quick Reference Third-Party Software Licensing Information |
Pro Display | DS01 | VS-SCRN00-000 | Quick Reference |
Vivint Keypad | KP01 | VS-KPAD01-001 | Quick Reference |
Security | |||
Recessed Door Sensor | DW01 | V-DW21R-345 | Quick Reference |
Door / Window Sensor | DW02 | V-DW11-345 | Quick Reference |
Door and Window Sensor | DW02 | VS-DW12-345 | Quick Reference |
Smart Water Sensor | FT01 | VS-FLD001-345 | Quick Reference |
Glass Break Detector | GB01 | V-GB2-345 | Quick Reference |
Glass Break Sensor | GB01 | VS-GB3-345 | Quick Reference |
Secure Key Remote | KF01 | V-SKEY1-345 | Quick Reference |
Key Fob | KF01 | VS-SKEY2-345 | Quick Reference |
Smart Lighting | LS01, LS02, LS03, BB03 | (See QR for Types) | Quick Reference |
PIR Motion Detector | MD01 | V-PIR2-345 | Quick Reference |
Motion Sensor | MD01 | VS-PIR3-345 | Quick Reference |
Panic Button Remote | PB01 | V-PANIC2-345 | Quick Reference |
Emergency Pendant | PB01 | VS-PANIC3-345 | Quick Reference |
Car Guard | Z6200 | SD6200 | Product Safety and Regulatory Guide |
Cameras | |||
Ping Indoor Camera | CM01 | V-CAM1 | Quick Setup Guide |
Indoor Camera Pro | CM07 | VS-IDC350-GRY | Quick Reference |
Outdoor Camera Pro | CM03 | VS-ODC300-WHT | Quick Reference |
Outdoor Camera Pro (Gen2) | CM05 | VS-ODC350-WHT | Quick Reference |
Spotlight Pro | ML01 | VS-ODL100-WHT | Quick Reference |
Doorbell Camera Pro | CM04 | VS-DBC300-WHT | Quick Reference |
Doorbell Camera Pro | CM09 | VS-DBC300-WHT | Quick Reference |
Doorbell Camera Pro (Gen2) | CM06 | VS-DBC350-WHT | Quick Reference |
Doorbell Camera Pro (Gen2) | CM08 | VS-DBC350-WHT | Quick Reference |
Doorbell Camera Pro (Gen2) | CM10 | VS-DBC350-WHT | Quick Reference |
Thermostats | |||
Element Thermostat | N/A | V-SCT200 | User Guide |
Element Thermostat V2 | TH02 | VS-ELEM02-001 | User Manual |
Fire and CO Safety | |||
Smoke and CO Monitor | 6B1J-A1252 V02 | EC-FF345 | Quick Reference |
Networking | |||
AirBridge Wireless Mesh Node | BB01 | VS-YOFIMN-000 | Quick Reference |
Air Tower | BB02 | VS-VAB000-000 | Quick Reference |
Repeater | RP01 | V-RPTR1-345 | Quick Reference |
Wireless Router | WR01 | WRDB1200AC-V | User Guide |