PROVO, UTAH – February 28, 2017 – Vivint Smart Home, the leading smart home services provider in North America, won nine awards at the 11th annual Stevie® Awards for Sales & Customer Service, including three Gold Stevie Awards.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. This year’s competition included more than 2,300 nominations from organizations of all sizes and in virtually every industry.
Vivint Smart Home earned awards in nine sales and customer service categories:
• Sales Operations Team of the Year (Gold)
• Sales Director of the Year, Timothy Jooste (Gold)
• Sales Representative of the Year – Technology Industries, Chad Oram (Gold)
• Field Sales Team of the Year (Silver)
• Sales Manager of the Year, Daniel Biddulph (Silver)
• Sales Training or Education Leader of the Year, Adam Webb (Silver)
• Sales Meeting of the Year (Bronze)
Customer Service Awards
• Customer Service Management Team of the Year (Silver)
• Customer Service Complaints Team of the Year (Silver)
The Vivint Field Sales team is the largest smart home sales team in North America, with more than 2,500 representatives covering 97 percent of the zip codes in the U.S. and Canada. The team conducts more than 500,000 in-home consultations a year, customizing smart home systems for individual homes and lifestyles.
“This recognition highlights the extraordinary efforts of our sales team and of individual team members who epitomize the best of the sales profession,” said David Jones, vice president of sales management at Vivint Smart Home. “Our high-performance sales engine is one of our most powerful competitive advantages as a company. Our team has helped propel Vivint to become the market leader in smart home services.”
The Vivint Customer Service team serves more than one million customers across North America with 24-7 customer support and monitoring. The team handled more than five million customer interactions in 2016 and increased customer satisfaction by 37 percent.
“Our customer service team focuses on building a great work environment and delivering world-class service to more than one million Vivint customers,” said Steve Dixon, senior vice president of customer experience and operations at Vivint Smart Home. “We’re honored to have this hard work recognized by the Stevie Awards two years in a row.”
Honorees received their awards during a gala banquet Friday, February 24 at Caesars Palace in Las Vegas.
“The Stevie Awards for Sales & Customer Service continues to be among the most competitive and fastest-growing of our awards programs,” said Michael Gallagher, founder and president of the Stevie Awards. “The growth of the program illustrates the importance of the functions highlighted – sales, business development and customer service – to successful enterprises of all types, and how integral recognition in these domains are to building and maintaining corporate reputations.”
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
About Vivint Smart Home
Vivint Smart Home is the leading provider of smart home services in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24-7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than one million customers throughout the U.S. and Canada. For more information, visit www.vivint.com.
About The Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.