The Business Intelligence Group honors Vivint for leading the way in customer service
PROVO, Utah – May 8, 2019 – Vivint Smart Home, a leading smart home company, today announced that the Business Intelligence Group named Vivint a 2019 Excellence in Customer Service Award winner for Organization of the Year. The award recognizes companies that are providing a differentiated level of customer service.
“Our world-class Customer Excellence team is core to how we create peace of mind for our customers and I’m proud to be part of it,” said Matt Linford, senior vice president of Customer Excellence at Vivint Smart Home. “This award is evidence of the team’s commitment and dedication to providing our customers the highest levels of service and support.”
Vivint’s Customer Excellence team of 2,000 customer service, monitoring and analytics specialists supports more than 1.4 million customers across North America. The Vivint Customer Solutions team answers nearly 90 percent of customer calls within 60 seconds. The Vivint Monitoring team responds to fire, medical, flood, carbon monoxide and burglary alerts within 12 seconds.
The team previously won five Stevie Awards for customer service from the American Business Awards, and The Monitoring Association named Vivint the Monitoring Center of the Year in 2017.
“Year after year the role of customer service plays a more important role in all of our lives,” said Maria Jimenez, chief operating officer at the Business Intelligence Group. “We are thrilled to honor Vivint Smart Home as they are leading by example and making real progress on improving the daily lives of so many.”
The Business Intelligence Group received award submissions for customer excellence from organizations around the world. A select group of business leaders and executives judged the nominations.
About Vivint Smart Home
Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1.4 million customers throughout the U.S. and Canada. For more information, visit www.vivint.com.
About Business Intelligence Group
The Business Intelligence Group Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.