Vivint™, the largest home automation services provider in North America, today announced it is a recipient of the Confirmit ACE (Achievement in Customer Excellence) Award, recognizing the company’s outstanding customer service. In the same week, the Daily Herald also named Vivint the number one home security and home automation company in Utah County.
Vivint, now a two-time recipient of the Confirmit ACE Award, is recognized this year for its excellence in customer engagement, drive in business performance, increase of revenue, reduced costs and promoted culture change at the company. Vivint’s dynamic approach to customer service is also the reason readers of the Daily Herald voted Vivint the number one security and home automation company in Utah Valley.
“An integral part of Vivint’s success is our commitment to customer service,” said Steve Dixon, Vice President of Customer Experience and Operations at Vivint. “We strive for every employee to have a customer-focused mentality, no matter their position. It is an honor to receive these awards, and we look forward to providing years of quality service for our customers.”
The Daily Herald conducts an annual ranking for the Best of Utah Valley, allowing readers to vote on their favorite goods, services, dining and entertainment. Vivint is honored to be recognized by the members of its local community for the best in security and home automation.
To learn more about Vivint's home automation products and services, visit www.vivint.com or call Vivint's Customer Care team at 800.216.5232.
Vivint Inc. is a leading provider of home technology services. Vivint services are delivered through a technology-based platform that integrates a wide range of wireless features and components to provide simple, affordable home security, energy management, home automation and solar solutions. In 2011, Vivint's Home Automation package and Advanced Security package received a Consumers Digest "Best Buy" rating. Dedicated to protecting families, increasing energy efficiency and simplifying lives, Vivint has over 13 years of experience and supports more than 800,000 customers throughout the United States and Canada. For more information, visit the company’s website at www.vivint.com.
About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer satisfaction. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes.
All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2014 Confirmit ACE Award, organizations must have conducted one or more Voice of the Customer surveys between January 1, 2013 and December 31, 2013, and must meet a range of qualitative criteria based on recognized industry best practices.