Vivint™, one of the largest home automation companies in North America, continues to make customer service a top priority—from its personalized sales approach to its commitment to installing, servicing and monitoring all customers in-house. To ensure the company can continue to offer world-class service to its growing base of more than 570,000 customers, Vivint regularly introduces new training techniques, new technologies, and new customer and field service resources.
Vivint’s unique approach has garnered recognition from some of the most prestigious customer service awards in the industry. The company recently received the “Gold Level Gartner” award, the “1to1 Media CRM Excellence Award,” and Mobile Enterprise’s “Best in Field Service Award” for innovative enhancements to its field services processes. In June 2011, Vivint's Full Home Automation package and Advanced Security package received a Consumers Digest "Best Buy" rating.
“It’s a great honor to be counted as an elite provider of customer service by some of the most respected experts in the field,” said Josh Houser, vice president of service and inside sales. “However, the ultimate measure of our success is how our customers feel about their experience. We take all customer feedback seriously and use it to reinforce what’s working and change what we could do better. Our customers are valuable partners in making Vivint a better company.”
Ensuring new Vivint customers are well informed about their new home automation systems ensures they enjoy the full range of security, energy savings, and convenience benefits.
Most home security and home automation companies sell customer contracts to outside vendors after the initial installation period. Vivint’s in-house staff provides all ongoing technical and account support, guaranteeing customers continue to have the highest-quality experience possible, whether they have been with the company for 10 days or 10 years.
"Recently, my Vivint system displayed a message I didn’t understand,” said customer James Finger of Cedar Hills, Texas. “While I was scratching my head trying to figure it out, the telephone rang. It was a customer service representative from Vivint calling to let me know he had received a low battery indication for one of my key fobs. He also helped me interpret the message, which told me exactly which key fobs needed recharging. He instructed me on how to change the batteries, and answered a few other questions. The customer service representative was knowledgeable, helpful and courteous. I was particularly impressed that he was aware of the situation, and that he contacted me so quickly. It is reassuring that Vivint is always monitoring my system to make sure they will be there when I really need it.”
When it comes to a home security and automation company, excellent service is about much more than improving customer satisfaction, it is a critical element in protecting homes and families from harm. "We’ve experienced such wonderful service with Vivint,” said Joana Orozco of Manteca, California. “I was making dinner one night and accidentally burned it. Literally within 30 seconds after the smoke alarm sounded, a Vivint operator called to see if we needed any help—even after I had turned the alarm off. The fact that they doubled checked to see if we were okay, and the speed at which they reacted makes me feel safe because I know that when I have a real emergency they will give me that same level of service."
Vivint Inc. is a leading provider of home technology services in North America. Vivint’s technology-based platform integrates a wide range of wireless features and components that deliver simple, affordable home automation, solar, and smart grid solutions. In 2011, Vivint's Full Home Automation package and Advanced Security package received a Consumers Digest "Best Buy" rating. Dedicated to protecting families, increasing energy efficiency, and simplifying lives, Vivint has more than 12 years of experience and supports over 570,000 customers throughout the United States and Canada. For more information, visit the company’s website at www.vivint.com.