Canadian customers of Vivint™, one of the largest home automation companies in North America, are praising the company’s dedication to superior customer service.
Vivint has long made customer service a priority and regularly incorporates new training techniques, new technologies, and new customer and field service resources for its team. From world-class home installation service to friendly and professional employees at Vivint’s call center, customers have taken notice of the stellar performance from these dedicated employees.
"We are new users of Vivint and are already in love with the high tech system,” said Keith and Kathleen I., Vivint customers from Edmonton, AB. “We had a fantastic experience from the time our salesmen rang the doorbell. He was kind enough to explain in detail to my husband and me all the benefits of the Vivint System, such as the keyfob, the live feed camera, the energy saving thermostat and so much more. If you are in the market for a new security and home automation system, I highly recommend Vivint."
“Several of our neighbors had security problems. We started shopping for a home security system when a Vivint sales person came to our door,” said Randy M. of Saskatoon, SK. “Our Vivint rep was courteous, patient and very good about making sure we understood each component and service that Vivint offered. Having already shopped the competition I realized getting a Vivint security system was a no-brainer. The overall cost of equipment and monitoring was less expensive than what other companies offered, and Vivint didn't have any up-front equipment charge. We are very happy with the service and feel we have a security system that is on the cutting edge of this industry.”
It hasn’t just been customers who have recognized the company’s superior customer service and focus on quality products. In 2011 Vivint won several prestigious awards, including:
· The 1to1 Media CRM Excellence Award
· The Gold Level Gartner Award
· Top 50 Call Centers for Customer Service Award from the International Customer Management Institute
· Mobile Enterprise's Best in Field Service Award
· A “Best Buy” rating from Consumers Digest for Performance, Features and Customer Service
"We had a false fire alarm because we overcooked our food on the stove,” said Vivint customer Carlos E., from Calgary, AB. “Our alarm sounded, so I walked over to the panel and canceled the alarm. I didn’t realize I would get a call to confirm the alarm from Vivint’s monitoring center. I didn't answer the call and because the monitoring center didn't get an answer, they dispatched the fire department. I realize now how important this process is. If there would have been a real fire, we would have evacuated the home and not been able to answer the phone. That fast response is so important!"
Vivint Inc. is a leading provider of home technology services in North America. Vivint's technology-based platform integrates a wide range of wireless features and components that deliver simple, affordable home automation, solar, and smart grid solutions. In 2011, Vivint's Full Home Automation package and Advanced Security package received a Consumers Digest "Best Buy" rating. Dedicated to protecting families, increasing energy efficiency, and simplifying lives, Vivint has more than 12 years of experience and supports over 570,000 customers throughout the United States and Canada. For more information, visit the company's website at www.vivint.com.