Vivint™, one of the largest home automation companies in North America, announced that the company’s Chief Information Officer JT Hwang will present at Aberdeen Group’s 2011 Chief Service Officer (CSO) Summit, Oct. 12 – 13 at the Seaport World Trade Center in Boston.
Aberdeen conducts primary research studies to deliver “best-in-class” analytics for business leaders across the globe. Vivint is among an elite group of companies with industry-leading customer service records invited to speak at the event. Other presenters include Barnes & Noble, Dell, Honeywell, and Kawasaki.
Vivint has received several prestigious awards for its record of excellent customer service, including:
· Aberdeen’s 2010 Field Service Evolution Winner
· Gartner’s 2011 CRM Excellence Awards Gold Winner – Enterprise Efficiency
· Mobile Enterprise Magazine’s 2010 Field Service Honoree
· Security Dealer Magazine’s Dealer of the Year 2009
· CSAA Certified Five Diamond Central Station
· ICMI’s Top 50 Call Centers for Customer Service
In 2010, Vivint was recognized at Aberdeen Group’s CSO Summit for Field Service Evolution for displaying best-in-class performance. Vivint was lauded for utilizing technology to provide both customers and employees with higher satisfaction levels, while at the same time, improving efficiencies across multiple key metrics.
“At Vivint, we are deeply committed to delivering the best possible experience for each and every customer—from the first time we knock on their door, throughout the lifetime of the relationship,” said Josh Houser, Vivint’s vice president of service and inside sales. “We invest heavily in technology and training to ensure that we can deliver on this passion. It is an honor to be able to share what we’ve learned with other companies.”
Vivint, Inc. is one of the largest home automation companies in North America. Operating throughout the United States and Canada, the company services more than 560,000 customers. With award-winning customer service and smart technology, Vivint is dedicated to enhancing security, increasing energy efficiency, and creating simple, affordable home automation solutions for its customers. For more information, visit www.vivint.com.