Vivint™, one of the nation’s largest home automation companies, is rolling out a new fleet of branded vehicles to serve the company’s expanded services offering and growing customer base.
Beginning in early July, Vivint began distributing 330 Dodge Nitros to the company’s field service technicians in 178 cities throughout the United States and Canada. All vehicles are wrapped in Vivint orange and branded with a white version of company’s new logo. The Nitros’ large storage capacity and higher, SUV-style profile will allow technicians to provide quality, timely service to customers in both urban and rural areas.
Award-winning Service: This roll out is part of Vivint’s ongoing commitment to providing award-winning customer service. Vivint’s field service team is a critical component of the company’s ability to deliver fast, quality service to more than 500,000 customers across North America. Vivint recently received the “Gold Level Gartner and 1to1 Media CRM Excellence Award,” and the Mobile Enterprises “Best in Field Service Award” for innovative enhancements to its field services processes. And in June 2011, Vivint received two Consumers Digest Best Buy ratings based on features, performance, as well as the company’s reputation for customer service.
Vivint employs more than 715 full-time, locally-based service technicians across North America—significantly more than other home security and automation companies. Vivint’s focus on keeping all customer service, installation, monitoring station and call center operations in-house enables the company to deliver unmatched consistency and quality in the overall customer experience.
“Our orange vibrant fleet is both eye catching and functional, “ says Josh Houser, vice-president of inside sales. “With the numerous services and products that Vivint delivers to a person’s doorstep, I can’t think of a bolder, better way of branding our company’s commitment to amazing customer service.”
Vivint, Inc. is one of the largest home automation companies in North America. Operating throughout the United States and Canada, the company services close to 500,000 customers. With award-winning customer service and smart technology, Vivint is dedicated to enhancing security, increasing energy efficiency, and creating simple, affordable home automation solutions for its customers. For more information, visit www.vivint.com.