Vivint, one of the nation’s largest home automation companies in North America, recently completed its 1 millionth customer installation. Between 2007 and 2010, Vivint enjoyed one of the fastest growth rates in the home security industry. In 2010, Vivint also began offering simple to use, affordable home automation. 53 % of new customers are currently adopting home automation features in addition to basic home security, further driving the company’s growth.
Vivint has developed unparalleled expertise in installing and servicing home security and automation customers. Over its 14 year history, the company has incorporated new training techniques, new technologies, and new customer and field service personnel to better serve its growing customer base.
Many home security and automation companies hand customers off to outside dealers for installation and service. Vivint installs, services and monitors all contracts in-house, ensuring the highest level of consistency and quality control possible.
“This is a big milestone for our company,” said Shawn Brenchley, senior vice-president. “Vivint’s philosophy is to reinvest company profits into our people, products, and services. The millionth install was made possible because of the valued members of our organization, along with Vivint’s ongoing commitment to providing superior customer service.”
Vivint’s unique approach supports the company’s commitment to providing award-winning service to its more than 560,000 customers throughout North America. Vivint recently received the “Gold Level Gartner and 1to1 Media CRM Excellence Award,” and the Mobile Enterprises “Best in Field Service Award” for innovative enhancements to its field services processes. In June 2011, Vivint received two Consumers Digest Best Buy ratings based on its product features, performance, and the company’s customer service.
The lucky 1 millionth customer, James Owen of Decatur, Alabama, is already enjoying the benefits of his Vivint home automation system. “My grandchildren are always teasing me about being old fashioned when it comes to technology,” said Owen. “Vivint’s installation and service techs took time to show me how to use my new system. Thanks to their great customer service and Vivint’s easy-to-use technology, I can now manage my door locks, lights, and even thermostat from my smartphone. My grandchildren will sure be surprised.”