PROVO, Utah (June 21, 2017) – Vivint Smart Home, the leading smart home services provider in North America, today announced that it won four Stevie® Awards from the 2017 American Business Awards for its excellence in customer service and corporate social responsibility.
“Providing world-class customer support and giving service are both deeply engrained in Vivint’s culture,” said Steve Dixon, senior vice president of customer experience and operations at Vivint Smart Home. “It’s an honor to see individuals and teams recognized for their outstanding achievements in these areas.”
Vivint received the following awards yesterday at a gala celebration in New York City:
Customer Service Executive of the Year (Gold)
Norm Nelson, senior director of customer experience at Vivint, won the top honor in this category. In 2016, Nelson spearheaded multiple key projects to align the department with the strategic direction of the company, streamline customer service processes, and drive measurable improvements in customer and employee satisfaction.
Corporate Social Responsibility Program of the Year (Silver)
Through its philanthropic arm, Vivint focuses on helping families of children with autism and other intellectual disabilities. The company encourages employees to contribute time, money and talents to various community service projects. In 2016, Vivint employees donated more than 15,000 volunteer hours of service and raised more than $2 million toward causes that make a meaningful impact for children with intellectual disabilities.
Customer Service Team of the Year (Bronze)
The Vivint Customer Service Management team leads more than 1,200 customer service agents and more than 60 supervisors, assistant managers, and project specialists. The team launched a successful work-from-home program and introduced a gamification initiative for agents that led to a 20 percent increase in productivity.
Customer Service Department of the Year (Bronze)
In one year, the Vivint Executive Resolutions team increased customer satisfaction 25 percent as measured by a transactional Net Promoter Score.
The American Business Awards are the premier business awards program in the country. More than 190 professionals worldwide participated in the judging process to select this year’s Stevie Award winners from more than 3,600 nominations from organizations of all sizes and in virtually every industry.
For details about The American Business Awards and the list of 2017 Stevie winners, visit www.StevieAwards.com/ABA.
About Vivint Smart Home
Vivint Smart Home is the leading provider of smart home services in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24-7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than one million customers throughout the U.S. and Canada. For more information, www.vivint.com.