Vivint™, the largest home automation services company in North America, today announced it was ranked No. 118 on the 2012 InformationWeek 500 list, one of the most prestigious rankings of innovative users of business technology.
The annual list was announced on Sept. 11 at a gala awards ceremony at the exclusive InformationWeek 500 conference at the St. Regis Monarch Beach Resort in Dana Point, Calif. InformationWeek is one of the largest, most trusted information networks for IT professionals, addressing business and technology content across its many websites, magazines, and events.
Vivint ranked No. 118 on the InformationWeek 500 list for its development of the Mobile Tech Management (MTM) plan, which was launched company-wide in April 2012. MTM was devised to reduce touch points between field service technicians and Vivint’s internal call center support staff, while improving efficiency and customer service responses.
“Since its beginning, Vivint has used innovative applications of business technology to serve its customers,” said JT Hwang, chief information officer of Vivint. “Being named to the InformationWeek 500 also shows our commitment to deploying the latest technology internally to boost productivity.”
After an internal review showed that one out of four Vivint sales representatives and service technicians carried two mobile devices (one for personal use and another for company use), the company launched the BYOD (Bring Your Own Device) campaign and developed the MTM initiative with a coordinating app that allowed any mobile device to sync with Vivint’s tech management system. The program has since increased productivity and reduced the inconvenience of carrying two devices.
MTM was designed to give field service technicians access to key customer information. Previously, field service technicians would receive scheduling and customer information details through Vivint’s internal support team. Now, technicians receive full autonomy over customer calls and can access (via their mobile device) scheduling, inventory, and detailed customer account information.
The innovative mobile app/HTML5 technology was designed completely in-house and launched company-wide to all android-based smartphones simultaneously. Through the connectivity between mobile devices, all field service technicians are now fully self-sufficient.
“The InformationWeek 500 has recognized the most innovative users of business technology for 24 years, and this year’s innovations were particularly impressive,” said Rob Preston, InformationWeek editor-in-chief. “What the editors looked for were unconventional approaches—new technologies, new models, new ways of grabbing business opportunities and solving complex business problems with IT.”
InformationWeek identifies and honors the nation’s most innovative users of information technology with its annual 500 award listing. With efficiency and productivity as the core of InformationWeek’s strategy, this award recognizes companies that have achieved superior IT innovation and successful implantation rather than simply identifying the biggest IT spenders. Past overall winners include PACCAR Inc., The Vanguard Group, CME Group, National Semiconductor, Con-Way, and Principal Financial Group.
Vivint Inc. is a leading provider of home technology services in North America. Vivint’s technology-based platform integrates a wide range of wireless features and components that deliver simple, affordable home security, energy management, home automation, and solar solutions. In 2011, Vivint's Home Automation package and Advanced Security package received a Consumers Digest "Best Buy" rating. Dedicated to protecting families, increasing energy efficiency, and simplifying lives, Vivint has more than 13 years of experience and supports over 675,000 customers throughout the United States and Canada. For more information, visit the company’s website at www.vivint.com.