Vivint™, the largest home automation services company in North America, is helping people receive immediate attention in emergency situations through Vivint Live™, a feature that allows customers to communicate with a monitoring professional directly through the touchscreen panel.
When an alarm is triggered, the signal is sent to Vivint’s award-winning monitoring center, which is staffed 24 hours a day throughout the year. Upon receiving the alarm, a Vivint in-house monitoring professional speaks to the customer through the touchscreen panel. Acting as a first responder, the agent assesses the situation, confirms an emergency with the customer, and dispatches emergency personnel accordingly. With Vivint Live, homeowners have the personal, immediate response they need to work through any emergency situation and receive necessary care.
Vivint customer Krystal Sowell from Twentynine Palms, California, said Vivint Live was the lifeline she needed when an intruder entered her home through the sliding back door in the middle of the night.
"I was alone with my two babies while my husband was deployed, and was scared to death when someone tried to break into my home. In just a few seconds, a concerned, gentle voice came on the monitor. The rep not only alerted the police immediately, but stayed on the line with me until I could see the police car from my window. She brought me a lot of peace.”
Vivint Live is designed to help customers quickly and effectively in any situation. The average response time to an emergency is less than 10 seconds, guaranteeing that customers will receive help in emergency situations, no matter what the circumstances or the time of day.
“At Vivint, we know that just a few moments can make all the difference during an emergency, which is why our response times are the fastest in the industry,” said Steve Dixon, vice president of customer experience and operations at Vivint. “Our in-house dispatch team is trained to assist clients under duress and facilitate emergency responses that save lives. The added protection of proper assistance during a life-or-death situation through Vivint Live is especially valuable to those who have challenging health issues.”
Vivint customer Glenna Hughes, a 78-year-old resident of East Bank, West Virginia, has first-hand experience in working with Vivint Live. When Hughes arrived home one day to find her diabetic husband unresponsive on the bedroom floor, she used the panic button on her Vivint touchscreen panel. This triggered an instant Vivint Live response from a Vivint monitoring professional.
“We don’t have family close by to rely on when there’s an emergency, so it meant so much that Vivint was there when I needed them,” Hughes said. “It was comforting to have a real person call for help and keep me calm while I waited for the ambulance to come and help my husband.”
Vivint Live’s quick response also allows Vivint to decrease the number of false alarms. Vivint monitoring professionals connect directly with the customer and then dispatch emergency personnel only during a legitimate emergency or when the customer cannot be reached.
For a one-time activation fee, plus a monthly monitoring charge, the Vivint home automation system provides simple, affordable home management and security. Customers can also add or subtract products to create a unique solution that meets their needs. To learn more about Vivint’s home security, energy management, and home automation offerings, visit www.vivint.com.
Vivint is a leading provider of home technology services in North America. Vivint’s technology-based platform integrates a wide range of wireless features and components that deliver simple, affordable home security, energy management, home automation, and solar solutions. In 2011, Vivint's Home Automation package and Advanced Security package received a Consumers Digest "Best Buy" rating. Dedicated to protecting families, increasing energy efficiency, and simplifying lives, Vivint has more than 13 years of experience and supports over 700,000 customers throughout the United States and Canada. For more information, visit the company’s website at www.vivint.com.