Vivint™, the largest home automation services company in North America, today announced that it received the Central Station Alarm Association’s (CSAA) Central Station of the Year award at the annual Excellence Awards ceremony at the Electronic Security Expo (ESX), held June 25-29 in Nashville, Tenn.
The Central Station Alarm Association (CSAA) is a trade association that represents companies offering security (alarm) monitoring systems through a central station. The award recognizes a substantial contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to customers and community. Winners are chosen for overall excellence in a number of categories, including hiring criteria, training and continuing education, quality of records-keeping and performance data, involvement with industry groups and the quality of existing relationships with responding authorities and customers.
“This recognition is a tribute to all Vivint employees and the crucial role they play in serving our customers quickly during times of emergency,” said Steve Dixon, vice president of operations at Vivint. “When an alarm is triggered, our central monitoring station employees act as first responders through a Vivint Live panel to our customers and help save lives by dispatching emergency personnel as needed. It is a great honor to be recognized by the profession’s leading trade association.”
Vivint employee Amy Becht also earned top honors for Central Station Manager of the Year, with Kate Brickner receiving honorable mention for Central Station Support Staff of the Year. The awards recognized both for overall excellence for hiring and training staff, creative employee compensation and rewards programs, excellent leadership and day-to-day management of the central station.
Vivint already has been honored as a CSAA Five Diamond monitoring station based on world-class service to its customers and exceptional work environment for its employees. In addition to its monitoring station, the Vivint home automation package allows customers to remotely control locks, alarms, motion detectors, and a variety of sensors using a smart phone, tablet or computer.
About Vivint Inc.
Vivint Inc. is a leading provider of home technology services in North America. Vivint’s technology-based platform integrates a wide range of wireless features and components that deliver simple, affordable home security, energy management, home automation, and solar solutions. In 2011, Vivint's Home Automation package and Advanced Security package received a Consumers Digest "Best Buy" rating. Dedicated to protecting families, increasing energy efficiency, and simplifying lives, Vivint has more than 13 years of experience and supports over 600,000 customers throughout the United States and Canada. For more information, visit the company’s website at www.vivint.com.