Vivint™, the largest home automation services company in North America, announced the appointment of Chris Gera as the company’s new vice president of field service. In this position, Gera will manage Vivint’s field service professionals and the software and infrastructure needed to provide a world-class customer experience including: training, scheduling, licensing, safety procedures, and installation.
We are excited to have Chris on board,” said Vivint’s president, Alex Dunn. “Field service has been and will continue to be a huge part of our infrastructure. Chris’s experience will be critical to Vivint and our ability to scale with growing demands.
Before joining Vivint, Chris worked with Nielsen, a global leader in measurement and information. Nielsen provides clients with the understanding of what consumers watch and buy in over 100 countries around the world. Over the course of 27 years, Gera served in numerous roles including vice president of field operations, vice president of information and support services, and global strategic program leader. In his various positions, Chris was directly responsible for client deliverables, client problem resolution, strategic planning, financial management, and more.
As Vivint’s vice president of field service, Gera will lead a team of nearly 750 field service professionals, providing on ongoing commitment to providing fast, quality, and award winning service to more than 700,000 customers across North America. Vivint’s focus on keeping all customer service, installation, and monitoring in house enables the company to deliver unmatched consistency and quality in the customer experience.
I’m very familiar with the challenges that field service teams face and how important the customer experience is from the first time we knock on a customer’s door. Companies have to deliver value during installation and beyond, and I am excited to continue and expand the track record of excellence that Vivint has already established,” says Gera.
As an expert in field service and efficiency, Gera has served as a keynote speaker at numerous nationwide conferences including the Chief Service Officer Summit and Field Service 2012. He holds a bachelor’s degree in marketing from Ohio University.
Vivint is a leading provider of home technology services in North America. Vivint’s technology-based platform integrates a wide range of wireless features and components that deliver simple, affordable home security, energy management, home automation, and solar solutions. In 2011, Vivint's Home Automation package and Advanced Security package received a Consumers Digest "Best Buy" rating. Dedicated to protecting families, increasing energy efficiency, and simplifying lives, Vivint has more than 13 years of experience and supports over 700,000 customers throughout the United States and Canada. For more information, visit the company’s website at www.vivint.com.www.vivint.com.