Customer in Nearby Town Experienced Free Tornado Alerts First-hand
When the deadly tornado hit Joplin, Missouri on Sunday night, just over 500 Vivint customers were among the residents impacted by the historic twister.
On Monday morning, Vivint’s customer service team began calling each customer in the area to make sure they were alright. “The nature of what we do—protecting families and simplifying their lives—creates a powerful bond between customers and employees,” said Josh Houser, vice president of service at Vivint. “These relationships extend far beyond whether or not customers are having a good experience with our products. When something as devastating as the Joplin tornado happens and we know customers have been impacted, we pick up the phones. In this case, we weren’t sure how we could help, but we needed to try.”
“It is one thing to watch it on TV or see pictures of disasters like this,” said Clive Sanderson, regional field service manager for Vivint’s Central Mid West Region, who led the effort. “But to be there, standing in what used to be a bustling neighborhood is an eerie experience, and one I will not forget in a hurry. We saw people walking around, still dazed and obviously shocked at what they had just been through. Some were carrying possessions they found in the wreckage of their homes. Others were searching through piles of rubble that used to be their houses, trying to salvage what they could. Children were standing and watching, hoping their parents would find something.”
In nearby Pittsburg, Kansas Vivint customer Jim Schneider escaped the wrath of the tornado, but experienced the benefits of the company’s free tornado alert service first hand. Jim was taking a shower when he heard his Vivint alarm go off. “I was puzzled because I hadn’t set the alarm so I ran to the panel in a bathrobe to see what was up,” he said. Jim’s Vivint Go! Control panel was alerting him that a tornado warning had been issued for his area. At first he was confused, because the neighborhood tornado warning sirens were not sounding, which always happened when a warning had been issued. He quickly got dressed and went outside to look at the sky. At that moment, the neighborhood sirens went off.
Vivint Tornado Alert Service
Vivint recently launched the free tornado alert service for U.S. customers living in states most impacted by tornados, including: Alabama, Arkansas, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Nebraska, North Carolina, North Dakota, Oklahoma, South Carolina, South Dakota, Tennessee, and Texas.
Over the next few weeks, Vivint will complete the process of automatically downloading the alerts to customers who have the company’s Go!Control panel. Once the application is downloaded, customers will start receiving the free tornado alerts. In addition, all new Vivint customers in the above mentioned states will receive the alerts as part of their service.
How the Service Works: Once a tornado alert has been issued by the National Weather Service, the information is relayed to Vivint customers via the Go!Control panel. A series of three loud beeps sound inside the home, and a detailed warning message appears on the wall-mounted control panel. The alert will continue every minute until the homeowner deactivates the warning, or until the alert is discontinued by the weather service.
For more information about Vivint’s home security and automation packages, including the severe weather alert service, please visit www.vivint.comor call 800.261.5232.
Vivint, Inc. is one of the largest home automation companies in North America. Operating throughout the United States and Canada, the company services close to 500,000 customers. With award-winning customer service and smart technology, Vivint is dedicated to enhancing security, increasing energy efficiency, and creating simple, affordable home automation solutions for its customers. For more information, visit www.vivint.com.