Smarter Service

At Vivint we are committed to providing the best possible products, prices, and service. Our goal is to provide affordable, innovative security and home automation technology and then support that technology through our award-winning customer service. With memberships in respected associations and multiple awards to prove that commitment, you can feel secure knowing that we will help you protect your family, save time and money, and ultimately, simplify your life.

Associations

The mission of the Security Industry Alarm Coalition is to create a structure for all interested parties to come together under the banner of “dispatch reduction” and “alarm management” across North America. The Coalition seeks to maintain a liaison with national and state (or provincial) law enforcement leadership and to educate and empower local alarm communities to proactively foster relationships with law enforcement before a crisis development.

Chartered in 1940, the National Sheriffs' Association is a professional association dedicated to serving the Office of Sheriff and its affiliates through education, training, and information resources. NSA represents thousands of sheriffs, deputies and other law enforcement, public safety professionals, and concerned citizens nationwide.

The Security Industry Association is the leading trade group for businesses in the electronic and physical security market. SIA protects and advances its members' interests by advocating pro-industry policies and legislation on Capitol Hill and throughout the 50 states; producing cutting-edge global market research; creating open industry standards that enable integration; advancing industry professionalism through education and training; opening global market opportunities; and providing sole sponsorship of the ISC Expos, the world's largest security trade shows and conferences.

UL is a global independent safety science company offering expertise across five key strategic businesses: Product Safety, Environment, Life & Health, University, and Verification Services. Our breadth, established objectivity, and proven history mean that we are a symbol of trust and enable us to help provide peace of mind to all.

Intertek is a leading provider of quality and safety solutions serving a wide range of industries around the world. From auditing and inspection to testing, quality assurance, and certification, Intertek people are dedicated to adding value to customers' products and processes and to supporting their success in the global marketplace. Intertek has the expertise, resources, and global reach to support its customers through its network of more than 1,000 laboratories and offices and over 26,000 people in more than 100 countries around the world.

The Central Station Alarm Association (CSAA) is a trade association that represents companies offering security (alarm) monitoring systems through a central station. Our member companies operate central station alarm monitoring systems that have been certified by a CSAA-approved Nationally Recognized Testing Laboratory (NRTl), such as Underwriters Laboratories (UL) and Factory Mutual (FM). Such certification assures customers that their insurance companies and local emergency service agencies that are members of the CSAA provide the highest quality and most reliable burglar and fire alarm service available to residential and commercial clients.

For more than 60 years, the National Burglar & Fire Alarm Association (ESA) has supported the changing needs of its members, the industry, and the nation. A non-profit 501 (c) 6 trade association, the ESA has evolved into the largest professional trade association in the United States with the purpose of representing, promoting, and enhancing the growth and professional development of the electronic life safety, security, and integrated systems industry. In cooperation with a federation of state associations, ESA provides government advocacy and delivers timely information, professional development tools, products, and services that members use to nurture and prosper their businesses.

Awards

In 2011, Vivint was named SDM Magazine's Dealer of the Year. A panel of judges ranks candidates based on five criteria: Stability of the company and its appeal as a prospective employer; Pattern of long-term growth; Market strengths and viability of business plan; Company accomplishments; Industry and community participation. Vivint also received Dealer of the Year Honoree in 2009 and was a top 10 dealer in 2010.

On November 15, Vivint was recognized in the Field Service category of the 2010 Mobilizer awards. The awards, presented by Mobile Enterprises magazine, honor the organizations that lead their industries in deploying mobile and wireless solutions that improve business processes and deliver ROI.

In its July/August 2011 publication, Consumers Digest editors recognized the Vivint Home Automation and Advanced Security packages as "Best Buys" in its home security industry category. Consumers Digest awards its prestigious "Best Buy" rating to products that offer exceptional value in today's highly competitive marketplace. Its ratings are awarded based on performance, ease of use, range of features, durability, warranty, styling, maintenance, and servicing. Consumers Digest also considered excellence in customer support when choosing recipients.

Todd Pedersen, CEO and President, received the Ernst & Young Entrepreneur Of The Year 2010 Award in the services category in the Utah Region on June 2, 2010. According to Ernst & Young LLP, the award recognizes outstanding entrepreneurs who are building and leading dynamic, growing businesses.

Vivint has been selected as one of International Customer Management Institute's "Top 50 Call Centers for Customer Service." ICMI's Top 50 is a prestigious benchmarking program that hand-picked Vivint as 1 of 50 contact centers in North America to participate in setting a global standard for exceptional customer service.

On April 26, 2010, Vivint was awarded the Central Station Alarm Association (CSAA) prestigious Five Diamond Certification for its St. Paul, MN, central monitoring station. This certification recognizes that 100 percent of its operators have achieved proficiency and certification by passing the CSAA Online Operator Training Course.

In March 2011, Vivint received the Gold Level Gartner and 1to1 Media CRM Excellence Award in the category of Enterprise Efficiency. In the category of Enterprise Efficiency, the judging panel was looking for organizations that reduced operational and interaction costs and improved sales, service, or other customer-facing processes without a detrimental impact on the customer experience.

The Vivint Gives Back Project, which donated $250,000 to six U.S. and Canadian non-profit organizations, received the 2011 Sammy Award for "Best Community Outreach Program" from Security Sales & Integration magazine. The Community Service Program award is designed to pay tribute to the installing security company that exemplifies the best volunteerism, as well as a sense of caring and responsibility for others that connects citizens and solves community problems.

In October 2011, Vivint won the Alfred P. Sloan Award for Business Excellence. This award recognizes the quality of our workplace and evaluates company HR procedures, benefits and compensation programs, culture, employee flexibility policies, and overall employee morale. The Sloan Awards are unique for their rigorous, two-step selection process, which involves an evaluation of employers' flexibility programs and practices, and a confidential employee survey. All applicants are measured against national norms from FWI's National Study of Employers.