7 Tips for a Satisfied Experience With Your Home Security Company

7 Tips for a Satisfied Experience With Your Home Security Company

Written By

Melina Gillies

Choosing which home security company you’ll entrust with the safety of your home and family can be a daunting task. Further, it can be difficult to understand exactly what you’re getting and for what price. In many cases, customers become disillusioned because they don’t fully understand what their security package entailed, which can be frustrating for everyone involved.

The following are seven tips for dealing with security experts so you can make an informed and satisfying decision about securing your home:

1. Know its record

A home security company with multiple customer service awards year-over-year will be considered pretty good at customer service, but in any consumer relationship, things can and will go wrong. The true test of how a company values its customers is by how it has resolved issues in the past. A company that stands by its product will also work to make it right for its customers.

Customer Service Award

2. Verify

One excellent reason a home security company goes door-to-door to visit potential customers is that there’s no way to quote an actual system cost without knowing the layout, designs and needs of the house where the installation will occur. Vivint has a fast way to verify its security experts and encourages customers to do so before they let anyone into their home.

3. Request a walk-through

Asking to accompany security experts on their walk-through of your home not only gives you peace of mind, but it also makes their job a whole lot easier, too. A large part of an automated system is ensuring it works the way your family wants it to. Being able to ask for clarifications and understand the installation process will only increase your satisfaction and iron out any potential issues before anything is installed.

4. Know the warranty

One of the biggest mistakes customers make is not asking what isn’t covered by the warranty. It’s easy to get caught up in all the great things it does cover, but knowing what’s excluded will give you a better idea of what you can expect down the road.

closeup of documents

5. System updates

Talking to the experts at your home security company about how and when system updates are performed will give you an idea of how knowledgeable they are and how secure your system will be. The good news is that with a wireless system, updates can be done automatically through your control panel, but knowing the schedule still provides vital clues about how the company approaches technological improvements.

6. Extra costs

Though asking about extra costs during the first meeting may seem uncomfortable, your security expert should have no problem explaining what any other fees and costs will be required to get the system you want.

7. Portability

If you aren’t planning on staying in your home long-term, you need to know how a move could potentially affect your system and whether you’ll be stuck with a contract but no system. Though wireless systems are both portable and transferable, it helps to know the information even if you don’t think you’ll need it for a while.

moving boxes

Having prepared talking points for a security expert who visits your home will make the process smooth and will provide you with the basic information you’ll need to make an informed decision. If the expert you’re dealing with doesn’t seem to know the answer to any questions, he or she should have the resources to be able to find out for you — and follow up. After all, good communication makes for happy customers.

Contact Vivint to learn more about how a security system can protect your home.

Image Credit: Flickr

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