What do I do with my existing equipment?
Bring just your panel and any plug-in items with you to your new home. To remove your panel, follow the Smart Hub removal instructions.
Get a new system for your new home
Start fresh. Customize a brand new system for
your new space using our latest smart home
products and technology.*
Ready to get started?
Two weeks prior to your move, give us a call at 844.481.8630
Every circumstance, covered
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Moves for military customers
If you are an active service member moving to a new home, please contact us for options on getting your system moved.
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Get paid for referring new customers
If the new residents activate the system in your old home, or install a new one after you leave, you could be eligible for a referral credit.
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Temporarily postpone reinstallation
If you're between residences, we’ll remove your system and you hang onto it until you're resettled. To see if you qualify, be sure to contact us before you lose access to your current home.
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Frequently asked questions
about moving your system
Ok, I think I know which moving plan works for me. Now what?
Two weeks prior to your move, give us a call! We will set up your removal and/or installation appointments.
Why do I need to call before I lose access to my current residence?
Depending on which system you currently have, and which move plan you choose, you may need to take some parts of your system with you to your new home.
How long does it take to remove my system?
If you choose to have it professionally removed, it can take anywhere from 1-2 hours once the technician arrives. Please keep this in mind when scheduling your appointment. If you choose to remove it yourself, depending on what you are taking with you, it can take anywhere from 20 minutes to a couple of hours.
What if I am between homes for a period of time?
If you are going to be between homes for a short period of time, we have a Deferment Policy that allows you to flexibly suspend your service until you get resettled. For specifics, please call a Moves Specialist to discuss your particular situation.
How long does it take to install a system in my new home?
Both new installs and re-installations take approximately 3 hours. Please keep this in mind when scheduling your appointment.
Are there any necessary requirements for my new home?
Yes! Please make sure your new home has power at the time of installation. If you’re having cameras installed, please also be sure an internet connection is setup prior to installation.
How can I find out if Vivint offers service at my new home location?
We service all 50 states, but can easily confirm for you by looking up your new address. Chat now to find out.
Plug-in items include: Ping cameras, key fobs, panic pendants, Amazon Echo, Google Home, Smart Drive, Vivint router, lamp/small appliance modules, etc.
Starter equipment includes four door/window sensors and your choice of a smoke detector, motion sensor, or glass break sensor.
*Credit check and pass required for this moves option. If you do not pass the credit check, you have the opportunity to pay $129 to have the system pulled from the current residence and $129 to have the system professionally re-installed at the new residence. Customers currently financing equipment do not qualify for this option. Customers moving within or to Canada do not qualify for this option. This moves policy is effective as of 4/23/2018.