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Vivint Reviews


Vivint was created to meet every person's unique needs for security and home automation. We recognize that you have many choices available when it comes to selecting a security system and handling your home's energy management. We are confident that our company can design the perfect combination of affordable services and products that will truly optimize your time and money.

Our Background

Vivint was founded over 12 years ago and has become a leader in its field. We currently serve over half of a million customers and employ more than five thousand associates. You can easily find us throughout the United States and Canada working tirelessly to exceed our customers' expectations. If you're interested in Vivint reviews by current customers, don't hesitate to peruse our testimonial pages. No one can give you better information about our services than the people we are committed to serving day after day.

Our Service to You

Our security and energy management packages are unparalleled due to our resolve to provide top customer service and satisfaction. If you ever have questions about your products, we offer several ways to quickly get in touch with us, as well as online tutorials if you're the do- it-yourself person. At Vivint, we are available when you need us.

Home Security Packages

Do you want state-of-the-art security equipment without the matching price tag? We have just what you need. If you're looking for motion or glass-break detectors that exceed current industry standard reviews, we can help. We also have keyless door locks and top-of-the-line smoke and carbon monoxide detectors. One of our highest priorities is making sure you and your family not only feel safe, but are safe, whether you're at home or far away.

Energy Management Packages

Vivint also caters to those looking to protect valuable energy resources as well as their pocketbook. You might be extremely ecologically minded or just an average person who wants be a wiser consumer. Either way, we can assist you in your goals.

One of our top energy management products is a Smart Thermostat that allows you to keep your home at its optimal temperature based on your day-to-day schedule. We also have devices that control lights and small appliances which alone can save your hundreds of dollars every year.

Home Automation is For You

If you've thought that a home automation system is out of your financial reach, it's time to contact Vivint. We can assist you by going over various product and service reviews in order to give you exactly what fits your specific needs—no more and no less.

Our Go!Control Panel is technologically advanced but carries an affordable price tag. Your automation services can generally be accessed by computer, smartphone or other web-enabled device. In other words, you can set your controls to serve you and your family without sacrificing safety or time. Perhaps you're going on vacation and want a neighbor to check in on your pet? You can remotely unlock a door as needed with no key required.

Vivint Makes Sense

Based on customer reviews, we are continually looking for ways to improve our services and products and remain a leader in security and home automation. We understand that a company can only get better if they take suggestions into account, incorporating positive changes and additions along the way.

We strive to meet a standard of excellence that exceeds typically acceptable practices. Our award-winning company and employees work diligently to provide you with the best technology and services available at a rate you can afford.

When you contact our representatives, they will closely review your particular objectives before providing you with suggestions for your home. Whether you're interested in home security, energy management or both, we will work with you to achieve each of your goals, ultimately allowing you to devote more of your valuable time to what's most important.

Vivint Reviews - Customer Testimonials

Karen B. Lethbridge - Alberta, Canada

“We feel so well looked after, It's great to know there really is someone at the other end of the line.”

Karen B. wanted a home security system; she just wasn't sure how to make it work. Before moving to Alberta, Karen and her family built a house in Nova Scotia and specifically hard-wired it for a security system. However, their new home was older and Karen didn't know how to best protect it—until a Vivint sales representative knocked on her door.

"I was amazed we didn't have to tear the whole house apart to have a system," Karen said.

Karen's amazement didn't stop there. She also loves how easy it is to use the panel, the comfort of the key fob, and the impressive customer service. Karen's list of good impressions

seemed to grow at every turn. And most of all Karen has been impressed with Vivint's world-class monitoring—a stark change from her old security company.

"I love that the monitoring isn't sold to someone else," Karen said. "With our old system I'd call in to report a false alarm and be on hold for 20 minutes, which didn't make me feel safe."

With Vivint, Karen is contacted immediately through the Vivint Live voice feature on the panel any time her alarm is tripped. Karen and her family are so confident in the system that they no longer feel the need to have someone "babysit" their home while they are away.

Patrick D. - Ohio

“I choose a product or service because of the price, but I stay because of the people.”

Not many people can meet, let alone exceed, Patrick's customer service expectations. As a Human Resources Specialist in Ohio who trains 1,200 new customers yearly on "the customer experience," Patrick's expectations are admittedly high. After a recent experience with Vivint's technical support, Patrick is happy to add Vivint to his list of companies with great service.

"In my trainings I reference some 'Wow' customer service moments I've had at places like Nordstrom and Amazon," said Patrick. "Now I am happy to say that employees coming through the doors of my company will hear how a pleasant technical support person at Vivint made my day and made me a customer for life."

Patrick, who has had his security system for about a year and a half, recently lost a door sensor. After calling Vivint about the problem, Patrick was pleased when he received the sensor

just three days later. When he called technical support, he was pleasantly surprised at the kindness and assistance he received as he installed the new sensor.

"Even with a contract where I don't have much of a choice, you [Vivint] were still kind to me and helpful," said Patrick. "Customer service like that is the cornerstone of good business."

Patrick says he's still impressed with how the technical support rep walked him through the installation steps. In fact, he plans on using the phone call as an example of great customer service in his future trainings.

"People choose a product or service because of the price, but they stay because of the people," said Patrick.

David B. - Miami

“I guess they thought they would make it [the alarm] stop, but since it's wireless, it just kept working. It definitely did its job.”

There are a lot of things that Miami resident David B. loves about his Vivint home security system, and its wireless capabilities are at the top of his list.

Always a firm believer in home security systems, David followed the advice of his father-in-law and had a Vivint system installed in November 2009. About 10 months later, a scary situation made David and his family realize just how smart his decision was to invest in a Vivint security system.

In August, David received a call at work from Vivint saying that one of his glass break sensors had been triggered. The police had already been dispatched and were impressed with what they found when they reached David's home.

The intruder(s), who were undoubtedly surprised by the alarm, had ripped the panel off the wall, hoping to stop the alarm and

its signal. However, because the system is wireless, the alarm continued to sound, causing the intruders to leave hastily. They were only able to take one item from the home.

"I guess they thought they would make it [the alarm] stop, but since it's wireless, it just kept working. It definitely did its job," David said. "I am grateful because without it, we probably wouldn't have much left."

Shortly after the home intrusion David called Vivint to report that the panel had been ripped off the wall. He was more than impressed when a technician came to his home that same day to install a new panel.

"We are definitely happy with the service," David said. "We have two small sons and it's good to know our family is protected."

Marcella J.

“I guess they thought they would make it [the alarm] stop, but since it's wireless, it just kept working. It definitely did its job.”

There are a lot of things that Miami resident David B. loves about his Vivint home security system, and its wireless capabilities are at the top of his list.

Always a firm believer in home security systems, David followed the advice of his father-in-law and had a Vivint system installed in November 2009. About 10 months later, a scary situation made David and his family realize just how smart his decision was to invest in a Vivint security system.

In August, David received a call at work from Vivint saying that one of his glass break sensors had been triggered. The police had already been dispatched and were impressed with what they found when they reached David's home.

The intruder(s), who were undoubtedly surprised by the alarm, had ripped the panel off the wall, hoping to stop the alarm and

its signal. However, because the system is wireless, the alarm continued to sound, causing the intruders to leave hastily. They were only able to take one item from the home.

"I guess they thought they would make it [the alarm] stop, but since it's wireless, it just kept working. It definitely did its job," David said. "I am grateful because without it, we probably wouldn't have much left."

Shortly after the home intrusion David called Vivint to report that the panel had been ripped off the wall. He was more than impressed when a technician came to his home that same day to install a new panel.

"We are definitely happy with the service," David said. "We have two small sons and it's good to know our family is protected."

Sharon M.

“I always tell my friends about Vivint because there's no way [intruders] can cut off your alarm. And if they do get in your house, they don't have time to get much because the alarm sounding means the police are on the way.”

Sharon, who has had one alarm system or another installed in her home since she moved in 15 years ago, switched to Vivint approximately five years ago after problems with her ADT service. At the time Sharon chose to have a Vivint home security system installed, she figured the system would continue to provide peace of mind and discourage potential criminals—even though she hadn't had previous problems. What she didn't know is that her alarm would be essential in protecting her twice in less than a month.

On September 13, 2009, Sharon was woken at midnight by the sound of her phone ringing. It was Vivint calling. Although she didn't make it to the phone in time to answer, once she was up she noticed that her security system was in full alarm. Sharon went downstairs and didn't find anyone, which led her to believe it was a false alarm. She went outside to wait for the police when she heard someone tampering with her electrical box. The next sound she heard was a twisting doorknob.

Sharon then ran back inside to grab her cell phone and call 911. Once connected with a dispatcher, she was informed that because of her alarm, the police were already waiting outside her door.

"The alarm went off because of the digital system, even though the intruder cut the utilities," Sharon says thankfully. "The

police were alerted and came quickly." On October 22, less than a month later, Sharon had barely left for work when she received a call from Vivint informing her that her alarm had been triggered. The intruders had broken through Sharon's security door and internal door. Once inside they realized that the alarm was going off and pulled the panel off the wall—to no avail. The alarm was still sounding. Dissuaded by the alarm, the intruders only grabbed a few items before they left.

And that's not all. This summer, while at home, an intruder broke one of Sharon's windows. Hearing the attempted intrusion, Sharon herself set off her alarm—instantly scaring off the intruder. Sharon has since upgraded her system to include glass breaking sensors and a panel that allows Vivint to talk to her through the panel itself.

"I feel a lot safer with the new system and knowing that even if I put in the wrong code Vivint will be checking on me," Sharon says.

Sharon's experiences are the precise reason why home security is so important and why Sharon is so grateful.

"I thank my alarm company—Vivint—for my safety," Sharon says.