How can we help you?
Our touchscreen panel is the hub of your smart home system and comes equipped with remote control capabilities and two-way communication.
Begin by pressing the HOME button.
First, press Security.
Next, press Menu.
Finally, press User Codes.
Enter your master code.
Select the user number that you would like to add (2-7). Then press Add User.
Choose a new four-digit code and enter it into the provided field. Press OK.
Enter your new code again. Press OK.
Does the system display an electrical plug symbol with a red X over it?
YES - Please click here to see the Power Loss section.
NO - Enter your 4-digit master code and then press (Off). If the low battery does not clear, please call Tech Support.
To change the batteries on a sensor you will need to put your system in test mode. First, press Security.
Next, press Menu.
Finally, press System Test button.
Enter your master code.
You’ve got questions? We’ve got answers
The beeping will stop and will stay off for 8 hours if you acknowledge the keypad. Complete the following steps: Touch the yellow trouble alert box to display all current trouble events. View events. If there are more than 3, you must use the up and down arrows to scroll through the list. Press OK to acknowledge the problems and silence the beeps. The trouble alert box will not go away until problems are taken care of. Radio modem network failures are infrequent and generally resolved very quickly. If the problem is not resolved in a few minutes, or your issue is separate from a cellular network failure, call us at 800.216.5232 to further diagnose the situation.
When I get notified that my alarm has been triggered, how do I find out if it was an actual emergency or a false alarm?
You will need to contact your local police department. However, if the triggered alarm signifies an actual emergency, in most cases the authorities will notify the central monitoring station, which will then contact you.
Do you monitor 24x7x365?
Yes. We have monitoring staff available at all times, including nights, holidays, and weekends. We also have customer support agents available 24x7x365.
What’s a secondary passcode?
You can create secondary verbal passcodes for family members, relatives, or house sitters. Secondary passcodes can validate a secondary user of your system and also turn off a false alarm. You can add or drop secondary codes at any time, but only the primary passcode can make changes to your account.
Why do I need a verbal passcode?
In case of an emergency, we need to be able to validate that we are talking to you over the Vivint Live voice. That is why we require a verbal passcode. This passcode can also be used to turn off a false alarm. We encourage you to choose a passcode that is personal and easy for you to remember.
Which features of my system can I control remotely?
You can control any piece of equipment that has a built-in Z-Wave or Zigbee device. This list includes your security system (through your touchscreen panel), your Vivint Smart Thermostat, your automatic door locks, video surveillance, and lighting and small appliance controls.
How do I link my smartphone to my system?
You can download an app for your Blackberry, Android, or iPhone by visiting vivint.com/mobile. This page will walk you through the process step by step.
Will the installation damage my walls?
Technicians drill only two holes through the entire installation process: one to link the touchscreen panel to your home’s power grid and one in your door frame if you choose to install recessed door sensors. These holes are unobtrusive and cannot be seen once the products are installed. Other sensors and detectors are installed using a couple of screws, similar to hanging a picture on your wall.
Do I need to be at home for my installation?
Yes. Our technicians walk through your home to find the best way to set up your system. This means an adult member of the family must be present.
How long will installation take?
Most installations take between two and three hours. However, the length varies depending on what type of system and equipment you have installed and how many questions you have for your technician.
Like the Touchscreen panel?
Check out some of our other features
Always be in control. Remotely manage your system from your computer, smartphone, or tablet.
Enjoy the latest technology with an LCD touchscreen and remote control capabilities.