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The beeping will stop and will stay off for 8 hours if you acknowledge the keypad. Complete the following steps: Touch the yellow trouble alert box to display all current trouble events. View events. If there are more than 3, you must use the up and down arrows to scroll through the list. Press OK to acknowledge the problems and silence the beeps. The trouble alert box will not go away until problems are taken care of. Radio modem network failures are infrequent and generally resolved very quickly. If the problem is not resolved in a few minutes, or your issue is separate from a cellular network failure, call us at 800.216.5232 to further diagnose the situation.

You can download full versions of manuals and quick reference guides that will give you an overview of basic commands and functions. There are several ways to access documentation: Select a product within our support pages and navigate to the "Features/Specs" section. Click the "Documents" tab. Or click on the "Resources" link under "Other useful links" on the support section of vivint.com.

You will need to contact your local police department. However, if the triggered alarm signifies an actual emergency, in most cases the authorities will notify the central monitoring station, which will then contact you.

No. If you need equipment moved, contact customer support. They will either walk you through the process or send a certified technician to assist you.

Yes. The easiest way to get a permit is to search your local government’s website. Almost all cities make these forms available online. However, as a courtesy, you can call customer support and we will mail your form to you. If you get the form through us, the process will take between 7 and 10 working days.

Yes. We have monitoring staff available at all times, including nights, holidays, and weekends. We also have customer support agents available 24x7x365.

You can create secondary verbal passcodes for family members, relatives, or house sitters. Secondary passcodes can validate a secondary user of your system and also turn off a false alarm. You can add or drop secondary codes at any time, but only the primary passcode can make changes to your account.

In case of an emergency, we need to be able to validate that we are talking to you over the Vivint Live voice. That is why we require a verbal passcode. This passcode can also be used to turn off a false alarm. We encourage you to choose a passcode that is personal and easy for you to remember.

We respond to most emergency calls in fewer than 10 seconds.

Technicians drill only two holes through the entire installation process: one to link the touchscreen panel to your home’s power grid and one in your door frame if you choose to install recessed door sensors. These holes are unobtrusive and cannot be seen once the products are installed. Other sensors and detectors are installed using a couple of screws, similar to hanging a picture on your wall.