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One of the smallest remote pendants in the industry, this device transmits an emergency signal from any location in range of your system.
Gently pry the pendant open with a flathead screwdriver.
This device requires one CR2032 or equivalent battery. Make sure the batteries' positive side is facing outward. Note: These batteries may be found in the electronics section of most local department stores.
Snap the device back together and ensure there are no gaps.
After replacing a battery, always call Technical Support so we can test the medical pendant to ensure your safety.
Among the smallest remote pendants in the industry, the Vivint medical pendant transmits an emergency signal from any location within range of your alarm system. It's small enough to be placed in your purse or shirt pocket, so you can feel comfortable wearing it wherever you are in the house.
Dimensions and weight
- Width: 1.7"
- Height: 2.75"
- Depth: 0.5"
- Weight (including battery): 0.45 oz. (12.8 g)
- FCC ID: CFS8DL5802MN2
- CANADA: 1748102611 5 3
- ETL, FCC Part 15, Industry Canada
- Water resistant
- Can be mounted on a lanyard, wristband, wallmount, or beltclip
- Small and convenient: Easy to keep with you, one of the smallest in the industry
- Easy to use: Simple, intuitive design
- Wireless signal range
- 350 ft., open air, with 2GIG Wireless Alarm Control Panel
- Transmitter Frequency
- 345.000 MHz (crystal controlled)
- Transmitter Frequency Tolerance
- ± 15 kHz
- Transmitter Bandwidth
- 24 kHz
- Modulation Type
- Amplitude Shift KeyingOn/Off Keying (ASK-OOK)
- Peak Field Strength
- Typical 36,000 uV/m at 3m
- ABS plastic
- White with grey button
- Red (when activated)
- Operating temperature
- 32° to 120°F (0° to 49°C)
- Relative Humidity
- Water resistant
- Unique ID Codes
- Over 1 million different code combinations
- Supervisory Interval
- 70 minutes
Included equipment and accessories
- Battery (installed)
- One (1) Panasonic CR2032, or equivalent Lithium battery
- Included Accessories
- Lanyard, wristband, belt clip, multi-functional clip, wall mount
You’ve got questions? We’ve got answers
How do I find a manual for my system?
You can download full versions of manuals and quick reference guides that will give you an overview of basic commands and functions. There are several ways to access documentation: Select a product within our support pages and navigate to the "Features/Specs" section. Click the "Documents" tab. Or click on the "Resources" link under "Other useful links" on the support section of vivint.com.
Where do I go to download the form I need to receive a homeowner’s insurance discount?
Log in to the Vivint account center, choose “Resources,” then choose “Insurance Certificate.” A customized certificate can be downloaded and printed from there.
When I get notified that my alarm has been triggered, how do I find out if it was an actual emergency or a false alarm?
You will need to contact your local police department. However, if the triggered alarm signifies an actual emergency, in most cases the authorities will notify the central monitoring station, which will then contact you.
Why did I get charged a false alarm fee?
Some cities do charge a fee for sending dispatch for a false alarm. If you feel there has been a mistake, you can contact customer support and they will be happy to discuss it with you.
Where are your monitoring stations located?
We have two monitoring stations: one in St. Paul, Minnesota, and one in Provo, Utah. Additionally, all of our customer support representatives are located in the United States. We do not contract with off-shore providers.
Do you monitor 24x7x365?
Yes. We have monitoring staff available at all times, including nights, holidays, and weekends. We also have customer support agents available 24x7x365.
What’s a secondary passcode?
You can create secondary verbal passcodes for family members, relatives, or house sitters. Secondary passcodes can validate a secondary user of your system and also turn off a false alarm. You can add or drop secondary codes at any time, but only the primary passcode can make changes to your account.
Why do I need a verbal passcode?
In case of an emergency, we need to be able to validate that we are talking to you over the Vivint Live voice. That is why we require a verbal passcode. This passcode can also be used to turn off a false alarm. We encourage you to choose a passcode that is personal and easy for you to remember.
How quickly does Vivint respond in an emergency?
We respond to most emergency calls in fewer than 10 seconds.
How far away can I be from my home and still have remote control access of my system?
You can control your system remotely from anywhere using your smartphone, computer, or tablet. Whether you’re down the street or halfway around the world, it will work the same as long as you’re connected to the Internet.
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Use Vivint Live to talk to our monitoring station through your panel during an emergency.