Contact
Learn More
855.290.3685
> Request Quote

Electronic Door Lock

Electronic door locks communicate wirelessly with the Vivint touchscreen panel, allowing you to lock and unlock your doors from anywhere.

With Kwikset Smarkey technology, you can rekey your new Vivint automatic locks yourself. This will allow you to use one key for all the locks in your home. (To do this, your locks must be Kwikset-compatible.) All you will need is Key 1 and Key 2 and the small brass tool that came with your automatic door locks. The lock can be rekeyed an unlimited number of times. Put Key 1 into your lock.

Key 1: The key that came with your automatic door locks.
Key 2: The key that works with all of your home's other locks and that you want to work with your automatic door lock.

Turn Key 1 90 degrees to the right, so it is horizontal.

Key 1: The key that came with your automatic door locks.
Key 2: The key that works with all of your home's other locks and that you want to work with your automatic door lock.

Insert the small brass tool into the small hole above the key. Push the tool in until you feel a click.

Key 1: The key that came with your automatic door locks.
Key 2: The key that works with all of your home's other locks and that you want to work with your automatic door lock.

Remove the tool and Key 1 from the lock without turning the lock.

Key 1: The key that came with your automatic door locks.
Key 2: The key that works with all of your home's other locks and that you want to work with your automatic door lock.

Insert Key 2 into the lock. Make sure it is inserted fully. Turn Key 2 so it is vertical. You should be able to pull it out of the lock.

Key 1: The key that came with your automatic door locks.
Key 2: The key that works with all of your home's other locks and that you want to work with your automatic door lock.

Key 2 will now work with your automatic door lock; Key 1 will no longer work.

Key 1: The key that came with your automatic door locks.
Key 2: The key that works with all of your home's other locks and that you want to work with your automatic door lock.

Available Tutorials

The batteries on your automatic door lock can last up to one year depending how many times a day you use it.
Your will need to change your batteries from the inside of the lock.

Lift the cover of the lock straight up off the base.

At the top of the lock there is a cartridge that holds four AA batteries. Simply pull the cartridge straight up out of the top of the lock. Remove the batteries.

To replace the batteries, alternate between positive and negative, starting with the batteries on the right going
to the left.

Put the cartridge back into the lock with the new batteries. There are two metal tabs on the bottom of the cartridge. These tabs should be facing you when you put it back in the lock. If the cartridge does not slide in easily, you may be putting it in backward.

Once you have put the cartridge back into the lock, place the cover against the lock and push it against the door.

Push the cover down until it clicks in-to place

FAQ

You’ve got questions? We’ve got answers

Which features of my system can I control remotely?

You can control any piece of equipment that has a built-in Z-Wave or Zigbee device. This list includes your security system (through your touchscreen panel), your Vivint Smart Thermostat, your automatic door locks, video surveillance, and lighting and small appliance controls.

How do I find a manual for my system?

You can download full versions of manuals and quick reference guides that will give you an overview of basic commands and functions. There are several ways to access documentation: Select a product within our support pages and navigate to the "Features/Specs" section. Click the "Documents" tab. Or click on the "Resources" link under "Other useful links" on the support section of vivint.com.

When I get notified that my alarm has been triggered, how do I find out if it was an actual emergency or a false alarm?

You will need to contact your local police department. However, if the triggered alarm signifies an actual emergency, in most cases the authorities will notify the central monitoring station, which will then contact you.

Can I move my equipment myself?

No. If you need equipment moved, contact customer support. They will either walk you through the process or send a certified technician to assist you.

I’ve lost my mobile device. What do I do?

You can disable access to your account from your mobile device. Log in to the Vivint account center, choose "Go!Control Web Access." Choose the "Mobile" tab and disable automatic login at the bottom of your screen.

How secure is the access to my wireless camera and my system’s privacy settings?

Your cameras are protected in a few different ways. First, our technicians password protect your router to create a secure home network. Second, your cameras are password protected through your online account using the 256-bit encryption that protects vivint.com. Finally, only those with access to your online account can view your live feed.

Do you monitor 24x7x365?

Yes. We have monitoring staff available at all times, including nights, holidays, and weekends. We also have customer support agents available 24x7x365.

How quickly does Vivint respond in an emergency?

We respond to most emergency calls in fewer than 10 seconds.

How far away can I be from my home and still have remote control access of my system?

You can control your system remotely from anywhere using your smartphone, computer, or tablet. Whether you’re down the street or halfway around the world, it will work the same as long as you’re connected to the Internet.

How do I link my smartphone to my system?

You can download an app for your Blackberry, Android, or iPhone by visiting vivint.com/mobile. This page will walk you through the process step by step.