Account Center Product | Home Automation and Security l Vivint

Account Center

Your go-to resource for configuring system alerts, managing your profile, viewing your billing history, and making a one-time payment.

Features/Specs

User Options
Specifications

Available Tutorials

Creating a Vivint online account
Event-Triggered Rules

Go to account.vivint.com/register

Enter your name, email address, and email password.

You'll then be taken to a page where you can connect your system with your online account.

Enter your system account number and your panel's verbal passcode.

You will then be able to manage your account from the main page of the Online Account Center.

FAQ

You’ve got questions? We’ve got answers

How do I get a certificate for my homeowner's insurance?
Many insurance companies will give you a discount just for having a security and home automation system installed. However, they often require a certificate proving the installation has taken place. You may download one on the Vivint account center. Simply log in and choose "resources" and "insurance certificate." You can also call us with your insurance company's name and fax number, as well as your agent's name. We will fax it to your company directly.
How do I find a manual for my system?
You can download full versions of manuals and quick reference guides that will give you an overview of basic commands and functions. There are several ways to access documentation: Select a product within our support pages and navigate to the "Features/Specs" section. Click the "Documents" tab. Or click on the "Resources" link under "Other useful links" on the support section of vivint.com.
Where do I go to download the form I need to receive a homeowner’s insurance discount?
Log in to the Vivint account center, choose “Resources,” then choose “Insurance Certificate.” A customized certificate can be downloaded and printed from there.
Can I change my billing date?
Yes. We bill every five days, depending on what is most convenient for you. You can receive your bill on the 1st, 5th, 10th, 15th, 20th, or 25th of the month.
When I get notified that my alarm has been triggered, how do I find out if it was an actual emergency or a false alarm?
You will need to contact your local police department. However, if the triggered alarm signifies an actual emergency, in most cases the authorities will notify the central monitoring station, which will then contact you.
I’ve lost my mobile device. What do I do?
You can disable access to your account from your mobile device. Log in to the Vivint account center, choose "Go!Control Web Access." Choose the "Mobile" tab and disable automatic login at the bottom of your screen.
How secure is the access to my wireless camera and my system’s privacy settings?
Your cameras are protected in a few different ways. First, our technicians password protect your router to create a secure home network. Second, your cameras are password protected through your online account using the 256-bit encryption that protects vivint.com. Finally, only those with access to your online account can view your live feed.
Which features of my system can I control remotely?
You can control any piece of equipment that has a built-in Z-Wave or Zigbee device. This list includes your security system (through your touchscreen panel), your Vivint Smart Thermostat, your automatic door locks, video surveillance, and lighting and small appliance controls.