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Can I receive a bill in the mail?

For your convenience, we do not send statements or bills by mail. This ensures that you never experience a lapse in coverage. However, you may still send a payment by mail. If that payment is received within three days of your billing date, we will not withdraw funds automatically. And, of course, you maintain complete control of your account at all times.

Where can I send my payment?

You can set up automatic billing through the Vivint account center or pay by phone by calling 800.216.5232. If you would like to mail a payment, please send it to: Vivint Inc. PO BOX 30106 Salt Lake City, Utah 84130

Does it cost anything to make a payment over the phone or online?

No. Paying a bill online or over the phone is completely free.

Can I change my billing date?

Yes. We bill every five days, depending on what is most convenient for you. You can receive your bill on the 1st, 5th, 10th, 15th, 20th, or 25th of the month.

How much does a permit cost?

The price of a permit varies depending on your municipality. Visit your local government website for more information.

Why did I get charged a false alarm fee?

Some cities do charge a fee for sending dispatch for a false alarm. If you feel there has been a mistake, you can contact customer support and they will be happy to discuss it with you.

How much does a service visit cost?

A typical service visit costs $49 plus the price of any replacement equipment. However, if you sign up for the Vivint Premium Service Plan for $10 per month, all service visits and related expenses are free.