Get up to $1500 of free* equipment *conditions apply
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Vivint representatives that come to your door will have:
To verify the identity of any representative that comes to your door, check their ID number.
Verify your representative or technician
If they don't have an ID number, they don't work for Vivint.
Call 866.870.2268 to check a badge ID number
The only authorized dealer Vivint uses is Advanced Residential Marketing (ARM).
ARM is a third-party company that helps us sell our product and find new customers.
Vivint technicians are trained professionals who come to your home to install your system or perform maintenance.
Sometimes our customers are misled by representatives from alarm companies and unknowingly enter into another contract while they are still under contract with Vivint.
“Vivint has gone bankrupt,” or
“Our company bought Vivint out.”
Neither of these statements is true. Vivint has a 14-year history of providing great products and services and is financially stable.
“I’m from the equipment manufacturer and am here to upgrade your system.”
Vivint does not work with third-party companies. We provide all of our equipment in-house and will never send someone from a manufacturer to inspect or upgrade your system. The only third-party source Vivint uses to sell our systems is ARM.
“I’m a broker and can give you the best rate on a system.”
Again, Vivint does not use third-party sources to sell our systems. We do not use brokers and only Vivint representatives can offer you the best pricing.
“A representative from Vivint called and we’re here to follow up.”
Vivint will call you occasionally to make sure everything is going well. However, our representatives will always wear a badge that you can verify online or over the phone.
We pride ourselves on taking care of our customers and keeping them safe. Our customer service is available 24x7x365—including holidays and weekends. In fact, Vivint recently received the 2012 People's Choice Stevie award for Favorite Customer Service.
We offer the latest and greatest technology at a price you can afford. All of our products are wireless and designed to increase security, energy efficiency, and convenience in the home. Vivint's Home Automation and Advanced Security packages received a Consumers Digest "Best Buy" rating.
All the services we provide are made possible by great people like you. Thank you for being a loyal Vivint customer. If you ever need assistance, don't hesitate to call our Customer Support team at 800.216.5232.
*60 month monitoring agreement (48 months in AR, MI, WI, or CA total fees from $2,927.52) at minimum $60.99/month. Up to $199 activation fee may apply, home ownership, and satisfactory credit history required. Taxes and permit fees may apply. Offer valid for new customers only. Pricing applies to Smart Control Packages and up which includes 7” touchscreen Vivint Sky panel and 7 points of customizable security equipment and two smart home devices (including your choice of doorbell camera, indoor camera, thermostat, doorlock, and garage door controller). Additional equipment may be added for a fee and alternative packages are available. Speak to a representative for complete equipment and package details and pricing. Services not available in all areas. Services in Louisiana performed by Vivint Louisiana Commercial Certificate #58280. See Vivint license numbers here.