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Verify a representative

Please call 866.870.2268 to report any unauthorized personnel claiming to be associated with Vivint.

Authorized representatives will have the following:

  • An authorized uniform
  • An ID badge
  • An official ID number

In-Home Consultation

Smart Home Pros, Inc. is the only dealer authorized to sell Vivint products and services through direct-to-home channels.

Professional Installation

A Smart Home Pro is a trained professional who will come to your home to install your system or perform maintenance.

Vivint Inc.

Authorized Service Provider

Unauthorized personnel will claim false statements such as:

Sometimes our customers are misled by representatives from other companies or manufacturers and unknowingly enter into another contract while they are still under contract with Vivint, Inc.

1.

False:
“Vivint has gone out of business.”

Truth:

We’ve been in business for 15+ years and have over 1,000,000 customers and counting.

2.

False:
"Vivint has outdated products."

Truth:

We continue to innovate and provide award-winning products and services.

See our awards here

3.

False:
“Vivint has left your area.”

Truth:

Vivint Smart Home™ operates across all of North America and delivers award-winning services.

4.

False:
“We are affiliated with Vivint and are here to upgrade your equipment”

Truth:

We will never send someone from a manufacturer to inspect or upgrade your system, unless it is a Smart Home Pro.